Customer Support Page
About Riviera Closet
Yeah, we’ve been there as well, forgetting passwords and well, we’ve made it easy for you to login to your account. Just click on forgot password and you’ll be sent another temporary password for your account. Do remember to change it after logging in :)
We are sorry for the inconvenience caused. In the event you’ve received an item that is damaged, please do not remove the original tags and send us an email with the details of the damage with a photo so that our team would be able to assist you. Do contact uswith your order details here.
In the event you’ve received an order that is wrong or not intended for, please do not remove the original tags and content. Send us an email with the details of the order number along with the item details so that our team would be able to assist you. Do contact us here with your order details.
If you are looking for a quicker delivery schedule, do get in touch with us here and we would be able to advise you accordingly. Please do note that for Express Shipments, there will be additional shipping and handling fees.
While we would like to assist you on order cancellations and refunds, do take note that it would be done on a case by case basis.
Do try to help us,our designers and the artisans, by placing orders that you are certain about as most of the works are manufactured and produced only upon an order is placed. That is to say, every artisan and worker begins their work for your order and cancellation after an order is confirmed is not the best for all of us.
Orders placed during sale and or promotional periods are unfortunately not eligible for returns and refunds if the item was under a sale or promotional price. While we generally discourage customers from returns during these sale and promotional periods, if you are truly not satisfied, we are happy to assist you nonetheless.
For all International orders outside Singapore, please note that they are currently not eligible for returns or exchanges.
You may wish to also view more on our policies here.
Alternatively, you may contact us via the form here.